Returns & Exchanges

Hassle-free returns and exchanges for your complete satisfaction

Return Policy

Eligibility

Accept exchange for size issues or manufacturing defects. Items must be unused, unwashed, and in original packaging with tags attached.

Timeframe

Return requests must be made within 3 days of delivery. After approval, items should be shipped back within 7 days.

Condition

Items must be in original condition - unworn, unwashed, with all tags attached and original packaging intact.

Exchange Process

1

Contact Customer Care

Email us at aurevoindia@gmail.com or WhatsApp at 6969696969 within 3 days of delivery

2

Provide Details

Share your order number, product details, and reason for exchange with photos if applicable

3

Approval & Instructions

We'll review your request and provide exchange approval with return instructions

4

Ship Item Back

Pack the item securely in original packaging and ship to our Jalpaiguri address

5

Receive Exchange

Once we receive and inspect the returned item, we'll ship your exchange

Refund Policy

Refund Eligibility

Refunds applicable only for damaged, defective, or wrong items received after quality inspection.

Processing Time

Refunds processed within 5-7 business days after receiving and inspecting the returned item.

Payment Method

Refunds issued to the original payment method used during purchase.

Non-Returnable Items

Customized Products

Items that have been customized or personalized cannot be returned or exchanged

Sale Items

Products purchased during sales or special promotions are final sale

Used Items

Items that have been worn, washed, or damaged by the customer

Without Packaging

Items returned without original tags, packaging, or accessories

Need Help With Returns?

Contact our customer care team for assistance with returns or exchanges

Email: aurevoindia@gmail.com

WhatsApp: 6969696969